Frequently Asked Questions
Castlerock Pet Hospital FAQs
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
Is Castlerock Pet Hospital accepting new clients?
We are accepting new clients and would love to help you with your pet!
What is your payment policy?
Payment is due at the time services are procured. We accept all major credit cards, checks, and cash. We do not offer any financial aid services.
What are the hospital hours?
Mon – Fri: 8 am – 6 pm
Sat: 8 am – 12 pm
Do you accept walk-ins?
We prefer appointments only but if you have an emergency, we will not turn you away; however, there may be a wait time involved. Alternatively, we can arrange for you to drop off your pet so the doctor can evaluate them when time permits.
What are your COVID-19 protocols?
Everyone is welcome in our clinic at any time. We recommend clients wear a mask if they prefer especially if they have any underlying conditions that may compromise their immune function. The majority of our staff has been vaccinated for Covid; however, if you have any concerns, please just let us know. We will be glad to wear a mask or come out to your car if you would prefer.
What is your cancellation/late arrival policy?
We do offer same-day cancellation. Please let us know if you are running late. If you are running more than 15 minutes late, we cannot guarantee that you will be seen by the doctor in a timely manner but we will do our best to accommodate your needs as best as possible.
When is the best time to spay or neuter my pet?
We recommend around 6m of age for cats and most dogs. For large breed dogs, we recommend spaying or neutering between 8-12 months of age.
Do you take emergencies?
We do take emergencies during business hours.
Do you offer boarding or grooming?
We currently do not offer any boarding services due to staffing issues. We do not offer any grooming unless you need a lion cut for your cat.
Is it REALLY necessary to give my cat or dog flea, tick, and heartworm prevention year-round?
We recommend keeping your pet on monthly flea and heartworm preventative year-round. Fleas, ticks, mosquitoes, and other external parasites carry and cause many diseases that are cheap and easy to prevent but more difficult and costly to treat.