Frequently Asked Questions
Castlerock Pet Hospital FAQs
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
Is Castlerock Pet Hospital accepting new clients?
What is your payment policy?
What are the hospital hours?
Mon – Fri: 8 am – 6 pm
Sat: 8 am – 12 pm
Do you accept walk-ins?
What are your COVID-19 protocols?
What is your cancellation/late arrival policy?
When is the best time to spay or neuter my pet?
We recommend around 6m of age for cats and most dogs. For large breed dogs, we recommend spaying or neutering between 8-12 months of age.
Do you take emergencies?
Do you offer boarding or grooming?
Is it REALLY necessary to give my cat or dog flea, tick, and heartworm prevention year-round?
We recommend keeping your pet on monthly flea and heartworm preventative year-round. Fleas, ticks, mosquitoes, and other external parasites carry and cause many diseases that are cheap and easy to prevent but more difficult and costly to treat.